Shipping & Returns Policy

Thank you for supporting Hasten House! Every order means the world to us, and we are committed to providing thoughtfully crafted products and excellent customer service. Please read our shipping and returns policy before placing your order.

Shipping Policy

Hasten House currently operates on a preorder model. Unless otherwise noted on a product page, all items are made or ordered after your purchase is placed.

Please allow up to 8 weeks for your order to be processed, produced, and shipped. While we always strive to ship sooner, production timelines may vary depending on our manufacturing partners and order volume.

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Shipping times after your package has been mailed will vary depending on the shipping carrier and destination.

If your order contains both preorder items and in-stock items, your entire order may be held and shipped together unless otherwise stated.

Please ensure that your shipping address is accurate before completing your purchase. Hasten House is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.

Returns & Damaged Items

Because Hasten House produces limited-quantity collections through a preorder model, we do not accept returns, exchanges, or cancellations for reasons other than items that arrive damaged or defective. All sales are otherwise final.

If your order arrives damaged or defective, please contact us at hey@hastenhouse.com within 14 days of receiving your order. Your email should include:

  • Your order number

  • A brief description of the damage or defect

  • Clear photographs of the item

  • Clear photographs of the original shipping packaging

Claims submitted after the 14-day window may not be eligible for replacement or refund.

Once we receive your request, we will review it within 3–5 business days. If your claim is approved, we will provide return instructions if a return is necessary. Items should not be returned until you have received authorization from Hasten House.

After the damaged item is received and inspected (when applicable), we will, at our discretion:

  • Send a replacement item if inventory is available; or

  • Issue a full refund to your original method of payment if a replacement cannot be provided.

Refunds are typically processed within 5–10 business days after approval, though the time it takes for funds to appear in your account depends on your financial institution.

Questions

If you have any questions about your order, please contact us at hey@hastenhouse.com. We're always happy to help and will do our best to make things right!