Refund policy

Thank you for supporting Hasten House! Because our pieces are made and curated in small, limited-quantity batches, we do not accept returns, exchanges, or cancellations for reasons other than items that arrive damaged or defective. All sales are otherwise final.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or defective, please email hey@hastenhouse.com within 14 days of receiving your order. Include your order number, a brief description of the damage or defect, and clear photos of the item and the original shipping packaging. Claims submitted after the 14-day window may not be eligible for replacement or refund.

We will review your request within 3–5 business days. If your claim is approved, we will provide return instructions if a return is necessary. Please do not return items until you have received authorization from Hasten House.

After the damaged item is received and inspected (when applicable), we will, at our discretion, send a replacement if inventory is available, or issue a full refund to your original method of payment if a replacement cannot be provided.

REFUNDS

Approved refunds are typically processed within 5–10 business days. The time it takes for funds to appear in your account depends on your financial institution.

QUESTIONS

Email us at hey@hastenhouse.com. We're always happy to help and will do our best to make things right!